Upgrading your telephony system from a traditional PBX to a managed VoIP service provides your business with complete control of your voice and data services. Additionally, you gain the cost savings benefits of using the cloud to deploy your voice services rather than making a capital expenditure on PBX equipment that might become antiquated in just a few years.
If you are a proactive business leader that is looking to deploy the best voice services for your small to medium sized business, consider these key benefits of our managed VoIP services.
A Truly Unified Communications Platform
Is your business using an application for email, another application for instant messaging and another application to handle your call flows? Many businesses are stuck using “Band-aid” solutions that provide basic services to their employees, but do these solutions integrate and create business efficiencies?
When you implement our managed VoIP services, your employees will be able to determine the presence of other employees in the organization. If someone isn’t at their desk, they’ll know before they make the phone call.
Associates will be able to see and sync their calendars using custom statuses and end users can even integrate their cloud CRM systems into their VoIP systems which provides intelligent services for inbound and outbound calls.
Streamlined Call Flows
One of the more exotic features of a cloud hosted VoIP system is that you can create call groups, hunt groups and other types of intelligent call routing patterns to ensure the correct people are fielding the most appropriate inbound calls.
Your organization can setup an intelligent IVR that performs SQL queries against a database that allows your phone system to identify the inbound caller and route the call accordingly. These options can be completely customized in a way that meets or exceeds your organization’s telephony objectives.
Crystal Clear Quality
One of the big myths about cloud hosted VoIP is that your end users will have poor call quality. One of the major benefits of a VoIP phone system is that it completely operates in the cloud thus alleviating performance issues.
With cloud hosted VoIP, your voice services are automatically routed over the most redundant network backbones feeding into the top cloud data centers in the world. This alone continues to be one of the best benefits of VoIP services.
If your business requires a dedicated solution, such as SD-WAN, our sales associates can evaluate your needs and set you up with the most appropriate solution which will likely be more affordable than a traditional PBX service from a large telecom company.
Intelligent IVR
With a cloud hosted VoIP system, you could largely automate many of your internal processes and eliminate your business overhead. For example, what if you configured your IVR to take payments over the phone?
Your clients could call your phone number, select an option on the menu, enter their payment information and they could receive a confirmation number that correlates to a receipt that would be immediately communicated to your billings and receivables office.
This type of intelligent IVR allows your employees to be more productive while providing your clients with an easy way to remit payments. Intelligently routing your calls and streamlining your business processes is just one example of the benefits of VoIP services.
Corporate Compliance
In today’s ever-evolving business world, organizations must adhere to strict standards that require them to record telephone calls on an encrypted platform.
One of the best benefits of a VoIP phone system is that all of these information security standards can be preconfigured for your business out of the box.
Our cloud-based VoIP services not only provide your business with exceptional value and quality, it also gives your organization the peace of mind needed in order meet and exceed today’s rapidly changing industry compliance regulations.
Keep these five things in mind when evaluating the benefits of VoIP phone system for your business. And contact us at Cloud Professional Services today for more information!
